Yes, MSLs have been encouraged to take this time to work on interpersonal skills training, business acumen, team journal clubs, and scientific material development.
Within the business acumen umbrella, focus has turned to ensuring that MSLs have skills in leading virtual calls, contributing as a virtual team member, facing virtual meeting challenges, and improving listening skills.
This has also been a time for work on improved interpersonal skills in areas such as influencing and persuading, successful collaboration, mindful coaching, and leadership development.
The survey results showed that the majority of companies have paused on-going monthly performance metrics related to face to face interactions. Continued training on virtual meeting skills and transitioning to virtual engagement metrics continue to be worked on by most of our client teams.